Refund policy

For all Return and Exchange requests, please write to us at support@saveaura.in.

Exchange & Return Policy

Kindly note that all exchange and return requests are accepted only if the customer informs us of the issue within 7 days of product delivery.

Exchange Policy

• In case of a size issue or if you receive an incorrect product, you may raise an exchange request within 7 days from the date of delivery (including the delivery date).

• We can exchange the product for the correct size or the correct product of the same value at no additional cost.

• Reverse pickup will be arranged by us wherever service is available.

• If the exchanged product has a higher value than the original product, the price difference must be paid online before dispatch.

Conditions for Exchange

• The product must be unused, unwashed, and in its original condition.

• The original sticker label and tags must remain attached.

• The item should be folded and packed properly to avoid damage during transit.

• Exchanges will not be processed if these conditions are not met.

Refund Policy

• Refunds are provided only in genuine cases where a defective product has been delivered.

• To request a refund for a defective product, please email support@saveaura.in with:

  • Order details

  • Description of the issue

  • Clear photographs of the defective product

• Refunds will be processed to the original payment method or to the bank account provided by the customer.

Exceptional Return Cases

In exceptional cases where a return is approved despite the correct product being delivered and there being no delivery-related issue, a deduction of ₹100 will be made from the refund amount. This amount covers reverse pickup and logistics costs.

Important Notes

• Product colors and designs may vary slightly from the images displayed on our website, social media platforms, or advertisements due to screen settings and printing variations.

• Returns and refunds will not be accepted for minor color or design variations.

• If, upon verification, the defect is found to have resulted from customer misuse, damage, or negligence, no refund or exchange will be provided.

• Please do not accept packages that appear damaged at the time of delivery.

Additional Terms

• SaveAura reserves the right to refuse any exchange or return request if the product does not meet the eligibility criteria.

• Exchange or return requests will be processed only once per order.

• Any product that has been used or washed cannot be exchanged or refunded.

• Products purchased during a sale or with a promotional/discount code are not eligible for refunds.

• Free size exchange is available for size-related issues; however, refunds are not available for size issues.

Customer Support Hours

Monday to Saturday: 10:00 AM to 7:00 PM